To solve the issue ADVANTIDGE recommends the updating of the Evolis Premium Suite in case the printer is detected as “Offline” in the Evolis Print Center or in case of running concerning versions. The version “6.22.0.838” (published ) of Evolis Premium Suite solves this incompatibility error. Communication with the printer and printing are not possible. Symptom: The printer is detected as “offline” in the supervision mode in the Evolis Print Center.

The issue is correctable without the need for service, but AdvanIDge is always happy to help out if you feel your obstacle requires extra service to get through. This is caused by a variety of things, from Windows updates to improperly updating the printer driver before updating firmware amongst others. ADVANTIDGE would like for users of Evolis printers to be aware of a small problem between the driver software that lives on their computer, and the firmware that lives on the printer.